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Vault FAQ

  • Is my data secure with Vault?

    Yes, your data security is our top priority. We collect and store personal data securely with strong encryption and access controls in place. We also comply with relevant UK privacy laws (GDPR) to ensure your data is handled responsibly and in a transparent manner.

  • Who is the Vault PrivacyScore for?

    PrivacyScore is designed for privacy-conscious individuals who want to better understand and improve their online privacy.

  • Can I use the Vault PrivacyScore if I live outside of the UK?

    At the moment, our app is intended for users in the UK – but as we grow, we’ll be branching out worldwide!

  • How do I become a Vaulteaser?

    To join and become a pioneer of the data revolution, simply download the Vault app from either Google’s (for Android users) or Apple’s (for iOS users) app store and follow the instructions to set up your account. The app will guide you through the process of assessing your privacy risk and providing you personalised recommendations.

  • Is Vault suitable for individuals with varying levels of technical expertise?

    Yes, our app designed to be user-friendly and accessible to individuals of all technical skill levels. The app provides clear explanations and alternative data collection methods to ensure everyone can use it effectively.

  • Can I trust the privacy recommendations provided by the Vault PrivacyScore?

    Vault’s PrivacyScore recommendations are based on a comprehensive analysis of your online behaviour and privacy risk factors

  • Can I use the Vault PrivacyScore for my business or organisation?

    While the Vault PrivacyScore is primarily designed for individual users, it can also be valuable for businesses and organisations that are looking to assess and improve their data privacy practices. The app’s recommendations can help guide privacy-enhancing measures within your company.

  • Is the Vault PrivacyScore a one-time assessment, or should I use it regularly?

    The Vault PrivacyScore is most effective when used regularly. Your online behaviour and privacy risk factors can change over time, so it’s recommended to check your privacy score regularly and follow the app’s recommendations to maintain strong privacy protection practices.

  • How do I know if my privacy score has improved over time?

    The Vault PrivacyScore feature tracks changes in your privacy score and provides historical data, allowing you to see how your privacy protection practices have evolved. This can help you gauge the effectiveness of the steps you’ve taken to improve your online privacy.

  • Can I provide feedback or suggestions to improve the Vault PrivacyScore?

    Absolutely! We value the feedback of our Vaulteasers to continuously enhance the app’s functionality and user experience. You can provide feedback within the app or by contacting us.

  • Where can I find more information about Vault?

    For more information about Vault, including exciting new launches, news, and learning about how to protect your online data, follow our socials: Facebook, TikTok, Instagram and LinkedIn.

  • How can I contact your customer support?

    If you have any questions, concerns, or need assistance, you can reach out to our helpful customer support team through the app’s help centre or contact them via the provided support channels on the official website.

    • Contact us

      Got a question? Just drop us a message using the form, and we'll get back to you as soon as we can.

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